Returns & Exchanges

At DYU, we want you to be completely satisfied with your high-performance sports gear. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the items in their original boxes, ensuring all tags, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gear to confirm its condition, we will issue a full refund to your original payment method within 5-7 business days.